1. Introduction
Welcome to YuZe’s Shipping Policy. This document outlines the terms and conditions related to the shipping of products purchased from our website www.yzfarms.com. By placing an order, you agree to the terms and conditions set forth below.
2. Shipping Destinations
We ship our products to the following regions:
- China
- New Zealand
- North America
- Australia
- Southeast Asia
If your location is not listed, please contact us at [email protected] to inquire about possible shipping arrangements.
3. Shipping Methods and Carriers
We use reputable shipping carriers to ensure timely and safe delivery of our products. Our primary carriers include:
- DHL
- FedEx
- UPS
- EMS
- Local courier services for domestic shipments within China
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at checkout before you complete your purchase. Please note that additional charges may apply for international shipments, which may include customs duties, taxes, and fees.
5. Processing Time
Orders are typically processed within 3-5 business days. Custom orders or large volume orders may require additional processing time. You will be notified of any delays in the processing of your order.
6. Shipping Time
Estimated shipping times are as follows:
- Domestic (China): 3-7 business days
- International: 7-21 business days
Please note that these are estimated delivery times and may vary depending on factors beyond our control, such as customs processing and local postal services.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
8. Customs and Import Duties
For international shipments, customs and import duties may be applied once the shipment reaches its destination country. These charges are the responsibility of the recipient and vary from country to country. YuZe is not responsible for any customs fees or import duties.
9. Delivery Issues
9.1. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order.
9.2. Incorrect Address
Please ensure that you provide the correct shipping address at the time of purchase. YuZe is not responsible for orders shipped to incorrect addresses provided by the customer. If an incorrect address is provided, please contact us as soon as possible to update the shipping information.
9.3. Unclaimed Packages
If a package is returned to us due to being unclaimed, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
10. Shipping Policy Changes
YuZe reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of our services after any changes to the Shipping Policy will constitute your acceptance of such changes.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: [email protected]
- Address: YuZe, Hebei, China
Thank you for choosing YuZe. We appreciate your business and strive to provide the best shipping experience possible.
